Return and refund policy

Returns, Refund,Exchanges Policy

• We will gladly accept any unworn, unwashed merchandise with original tags within 7 Days of purchase for a refund or an exchange.
• Important Note Dear Customers ! PLEASE MAKE A VIDEO WHILE OPENING THE PARCEL, IF THERE IS ANY DAMAGE AND MISSING ITEM SEND US VIDEO,WITHOUT VIDEO WE WILL NOT ACCEPT ANY CLAIM
• Please return goods with a copy of the invoice and mention the reason for returning the items.
• Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
• Delivery Charges will not be refunded. 
• Refund requests will be processed within 7 working days after receiving the return products in good condition only.
• All returns should be sent to: zenat, 499, block H2, Johar Town, Lahore.
• For further queries about exchanges and returns, please contact us at info@zenat.store

Follow these simple steps to return or exchange your item(s):

1. Complete Return Form

If you wish to return or exchange any product of your online order, please complete the Return Form and include it with your return shipment.

Don't have a Return Form?

Please Click here to Download the One.

if you wish to return or exchange any item of your order, please complete this form and include it with your return shipment.

2. Repack the Merchandise

Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.

3. Ship to

Customer needs to return the merchandise via trackable delivery i.e. courier or registered post on his own expense to the following address:

Zenat

499, Block H2, Johar Town 

Lahore

Pakistan

Whatsapp Support : 03109992393 ( 11:00 AM to 6:00 PM  Monday - Saturday )